We had booked an airport transfer which found the riad easily - the riad itself is fairly hidden down an alley and signage is a bit obscure, but we did find it with no issues as we arrived during the day.
We booked through Expedia. Check in was smooth, had to fill in some paperwork and we were served tea and biscuits while waiting for them to prepare our room, which did take awhile (about 40 minutes). Their staff had kindly taken our bags up to our room for us and we did enjoy the beautiful courtyard at the time, so it wasn't too much of an issue.
We booked the junior suite for the four of us, and it was fairly comfortable - a double bed and two single beds in a room with a good amount of space for us and our luggage. Beds were comfortable, pillows were soft and there were extra blankets (the nights can get a bit chilly). Our room overlooked the courtyard, which was a lovely view. Despite the open windows facing the courtyard, it a pretty quiet place.
The water pressure was good, and plumbing worked fine. Towels were refreshed as needed (although we were initially only provided with three towels for the four of us, and two bathrobes, but that was easily rectified once we told the people at reception).
The hotel itself is beautiful, from the central courtyard to the rooms - the tiles, the colours and the decoration really made it feel very special. Breakfasts were delicious as well, a combination of local breads, spreads and juice and tea.
Most of the staff spoke Arabic or French, so we did have some trouble communicating when it wasn't the manager, but they were so friendly and so helpful that we really didn't mind at all.
We also ended up doing some laundry (which was a little bit pricey as most hotels are - I think I paid around MAD35 for a couple of shirts and a pair of pants) once we figured out how to communicate, but it would have been nice to have had a price list so we could have known beforehand.
Location wise, it was close to the Blue Gate (about a ten-minute walk), and easy enough to get into the souks from there. There was a small telecommunication shop nearby so we were able to get some local sims, and several restaurants within walking distance.
If you're in Fes, consider staying at Riad Zamane Fes - with excellent service and beautiful interiors it feels like a little haven in the old part of the city nearby the main sights of the medina.
Riad Zamane Fes
Derb Skallia, Fes, Morocco
Tel: +212 5357-40440